This article explains how to configure integrations between Cato and your UCaaS applications so that application-specific metrics are displayed on the Experience Monitoring Page.
Overview
Experience Monitoring provides enhanced context, such as packet loss or tunnel age, to give you the information you need to determine if the issues are related to your ISP, the Cato Cloud, or other sources.
You can also configure a connector with UCaaS applications to display application-specific metrics to monitor the user experience when using the application. Once you have created the connector, add the required information in the CMA.
Note: Admins require edit permissions for the relevant CMA pages (such as Resources > Integrations) to add a new DEM connector.
A DEM license is required to display Application-Specific Metrics. For more about purchasing a DEM license, please contact your Cato representative.
Configuration Application-Specific Metrics
Follow these steps to configure Application-Specific Metrics:
Configure the integration within the UCaaS application
Create the API connector in the CMA
Supported Applications
The supported applications are:
Prerequisites
To add a connector, you must have editor permission for Integrations (in the Resources section). For more information, see Managing Admin Roles Using RBAC.