Overview
You can disable Ask AI for your account to meet your organization’s legal requirements or internal policies for AI use. For example, during a proof of concept (POC), disabling Ask AI helps you proceed with the evaluation while your organization reviews its requirements for AI capabilities. This helps you keep the POC focused on the capabilities your organization is ready to evaluate. It also gives your legal and compliance teams time to assess Ask AI before you introduce it into your workflows.
When Ask AI is disabled, the drawer remains visible, but users cannot start a conversation with the agent. Clicking Contact Support opens the ticket form.
Disabling Ask AI
Ask AI can be disabled on the Roles & Permissions page.
.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A11Z&se=2026-11-10T16%3A52%3A11Z&sr=c&sp=r&sig=S1fY837yxkSAJkwXjwS6p%2Bsp6%2Bm60jg0i9a4vOGOa5w%3D)
To disable Ask AI:
Navigate to Account > Roles & Permissions.
On the AI Agents Mode tab, disable the Enable AI Agents toggle.
Click Save.