This article explains how remote users can provide feedback about their experience using the Cato Client.
Overview
To help us continually improve our remote access, users can provide feedback from within the Cato Client. Users are prompted to provide feedback every few months, and they can also proactively provide feedback at any time. The feedback is a rating from one to five and free text comments. User feedback is only visible to Cato, it is not visible to account Admins.
This feature is enabled by default.
Use Case
A User connects to their network daily with the Cato Client. They have a positive experience, and have feedback on how to enhance the Statistics screen. Rather than open a ticket with their IT team, they explain the enhancement in the feedback form and send it directly to Cato to review.
Prerequisites
Users can provide feedback in the following Client versions:
Windows Client v5.7 and higher
macOS Client v5.7 and higher
Understanding the Remote User Experience
Users can provide feedback at any time directly from the Client or after receiving a pop up tray notification every few months.
Providing Feedback After Receiving A Notification
Every few months, users receive the following pop up tray notification:
After receiving the prompt users can choose to send feedback right away or at another time.
If they click Send us Feedback, the Client opens with the following feedback form displayed:
Proactively Providing Feedback
Users can provide feedback in the feedback form at any time by clicking the Feedback icon in the Cato Client.
Disabling Remote Users Providing Feedback
You can choose to disable users feedback.
To disable user feedback:
From the navigation menu, click Access > Client Access.
Expand the End User Feedback section.
Clear Enable End User feedback.
Click Save.