Running Diagnostics From the Cato Client

Overview

Sometimes users experience connectivity issues, and it is important to identify whether the issue is with the Client or the network the Client is connecting to. The Client diagnostic tool helps identify whether connectivity or performance issues originate from the Client or the network. It runs network checks to identify potential causes. You can copy or save the report to share with Cato Support or your internal support teams.

Supported Client Versions

The diagnostic tool is supported on these Client versions:

• Windows Client v6.18

• macOS v6.1.3

Use Case - Investigating Slow Application Performance

A user experiences slow application performance while connected to the Cato Client. Cato Support recommends running the diagnostic tool within the Client to investigate. The diagnostic report shows that the gateway latency check failed, suggesting local network delays that could affect application performance.

The user shares the report with their IT team, which investigates and resolves the local network issue.

Running Diagnostics Checks

Only run the diagnostic checks if it has been recommended as a troubleshooting step by Cato Support.

To run the diagnostic checks:

1. In the Client, navigate to the Support tab.

2. Click Run Diagnostic.
   The diagnostic checks run on the device and a diagnostic report is produced.