On Sunday, Aug 23, Cato will be performing maintenance on the Endpoint Protection page in the Cato Management Application (CMA). During the maintenance window for your region, the Security > Endpoint Protection page in the CMA will be unavailable for up to 30 minutes.
This maintenance does not impact security protection from deployed Endpoint Protection (EPP) agents. Your EPP agents remain connected and continue to protect devices during this time. EPP events continue to be generated and will be shown in the CMA after the maintenance is completed.
Note: During the maintenance window, or for part of the maintenance window, new EPP agents may be unable to register.
Maintenance Windows
CMA Region | Maintenance Window (UTC) |
|---|---|
Americas | 06:00-09:00 |
EMEA + APAC (excluding Japan) | 14:00-18:00 |
Japan | 15:00-18:00 |
What is the Impact to the Account?
The following temporary impacts can occur during the maintenance window for your region:
The Endpoint Protection page in the CMA is unavailable for up to 30 minutes
New EPP agents may be unable to register
EPP security events continue to be generated and saved in the account Data Lake
What Action Do I Need to Take?
No action is required. The EPP service in the CMA will automatically resume in the CMA when the maintenance is complete.
If you are deploying new EPP agents during the maintenance window and registration is unsuccessful, retry the registration after the maintenance window ends.
Who Do I Talk to If I Have Questions?
Please use the Cato Ask AI agent in the CMA to answer questions about EPP, and you can read articles in the Knowledge Base.